FAQs
How to Order RTW (Ready to Wear)/Onhand Items 1. Add to cart 2. If you wish to add more items, click continue shopping 3. Click Checkout 4. You'll receive the complete payment details and instructions within 24 hours. 5. Once payment has been settled, please send the transaction receipt via email: payments@itgirlsclosetph.com 6. We will ship your package within 24 hours upon payment confirmation. (Except holidays and weekends) 7. Tracking number will be sent via email. |
For instructions on how to order CUSTOM FORMALS, kindly go to this link: https://www.itgirlscloset.com.ph/pages/faqs |
SIZE CHART
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Modes of Payment BDO (Banco de Oro Savings) BPI (Bank of the Philippine Islands Savings) LBC Western Union |
Shipping Details (Fees, Transit Time. Tracking)
Regular Courier: Zoom Courier Metro Manila: Php65 / Php85 *1-2 Business Days Provincial: Php160 (Medium pouch) | 235 (Large Pouch) *2-3 Business Days (sometimes, it takes more than 3 days)
Rush Metro Manila We ship via grab express. Rate depends on the time, traffic and proximity of your place to our HQ (in taguig). Please let us know if you opt for express delivery as this will be scheduled.
Rush Provincial: Direct LBC Rate depends on the weight and location, this would cost more than the regular provincial shipping. *1-2 Business Days
HOW TO TRACK YOUR PACKAGE We will be sending you your tracking number after shipment of package. Zoom Courier - www.zoomcourier.ph LBC (Provincial) - lbcexpress.com *Please note that we are NOT liable for delays and mishandling of packages f the third party courier. Delays usually happen during peak season, depending on the weather condition and when the information given by the client is incomplete. Once we hand over the items to the courier, we have no control over it. We can only give you the tracking details.* |
Exchange & Returns We do not allow refunds for all our pieces. We do not allow returns or exchange just because you don't like how it fits or because you changed your mind. Please make sure to read all the details before ordering. All items undergo quality check before shipping. We'll make sure to act on faulty, damaged or incorrect items. For further assistance, kindly email hello@itgirlsclosetph.com |